Business Across Borders – Understanding International Trade

International trade is a complex process, but also an exciting business opportunity. DHL can help not only with global customs requirements and trade terminology but also with local import and export support and resources.

Learning the Incoterms® Language

Incoterms® - an acronym for International Commercial Terms – are managed by the International Chamber of Commerce. They are recognized and accepted as the standard for international trading and are regularly updated as commercial conditions change.

Familiarity with Incoterms® will ensure you purchase goods from manufacturers abroad in accordance with applicable regulations, documentation and procedures.

Their main objective is to define criteria for the distribution of expenses and the assignment of risk between parties involved in international transactions.

Incoterms® serve to standardize the process of shipping and receiving merchandise. In addition, they determine the cost allocation of international commercial transactions and establish agreed responsibilities for exporters and importers.

Incoterms® 2010 are classified into two categories according to the mode of transport.

Incoterm and Definition

EXW	Ex Works	The seller's only obligation is to make the goods available at its premises or at another named place (works, factory, warehouse, etc.). The buyer bears all costs and risks involved in taking the goods from the seller’s premises to the desired destination. This term represents the minimum obligation for the seller.
FCA	Free Carrier	The seller’s obligation is to hand over the goods, cleared for export, into the charge of the carrier named by the buyer at the named place or point. The parties are advised to specify as clearly as possible the point within the named place of delivery, as the risk passes to the buyer at that point.
CPT	Carriage Paid To	The seller pays the freight for the delivery of goods to the carrier or to another person nominated by the seller at the named destination. Once delivered, the risk of loss or damage to the goods is transferred from the seller to the buyer. This term requires the seller to clear the goods for export.
CIP	Carriage and Insurance Paid To	The seller has the same obligations as under CPT but has the responsibility of obtaining insurance against the buyer’s risk of loss or damage to goods during carriage. Insurance only needs to be obtained at minimum coverage and the seller is required to clear the goods for export.
DAT	Delivered At Terminal	The seller delivers when the goods, once unloaded from the arriving means of transport, are placed at the disposal of the buyer at a named terminal at the named port or place of destination. “Terminal” includes quay, warehouse, container yard or road, rail or air terminal. The seller is responsible for the export clearance procedures and the importer is responsible for clearing the goods for import, arranging import customs formalities, and paying import duty.
DAP	Delivered At Place	The seller delivers when the goods are placed at the disposal of the buyer on the arriving means of transport ready for unloading at the named place of destination. The seller is required to clear the goods for export and the importer is responsible for effecting customs clearance, and paying any customs duties.
DDP	Delivered Duty Paid	The seller is responsible for delivering the goods to the named place in the country of importation, including all costs and risks in bringing the goods to import destination. This includes all export and import duties, taxes and customs formalities.

There are four Incoterms® in this category:
FAS (Free Alongside Ship),
FOB (Free On Board),
CFR (Cost and Freight)
CIF (Cost, Insurance and Freight)

These Incoterms® are listed for your information only as they are not needed when sending shipments with DHL Express.

The Incoterms® Chart of Responsibility provides an overview of the exporter’s and importer’s obligations within each category.
View Chart of Responsibility

Use of Incoterms® is not a legal requirement, however using them is always recommended to simplify transactions, reduce misunderstandings with those you do business with.

You can read more about global Incoterms® by visiting the International Chamber of Commerce website, which includes an FAQ and an explanation of Incoterms rules.
Access the International Chamber of Commerce website

Learning about Customs with DHL

DHL Express has been a global expert in international trade for well over 40 years and now processes several million customs entries every day. As one of the world's largest customs brokers, we use local expertise to understand diverse customs regulations.

That’s why, with DHL as a partner for your small business, its in-house experts are well positioned to help you navigate the complexities of customs compliance and all of the related terminology and guidelines. Understanding the processes and terminology involved will help you enter markets and build a long-term foundation for successful international trade.

The importance of understanding the Customs requirements of each country that you trade with cannot be overstated. National regulatory bodies will use your customs documentation to verify the contents of your shipment, its value, country of origin and other factors to determine the amount of duties and taxes that are due on the goods. You therefore need to ensure that your documents are as detailed as possible.

Failure to complete proper documentation or adhere to the rules regarding shipping to another country can cause considerable delays, so it is important to pay close attention to this aspect of international trade. Inadvertently trying to import controlled or restricted goods can cause long-term problems for your business.

However, with DHL to support and reassure you every step of the way, this type of drama can be avoided. Therefore, feel free to call on our close relationships and historical ties with customs organizations around the world to help your international business succeed. Our local DHL Express Customs experts will always be there for you.

Every country has a variety of requirements, agreements, regulations and laws regarding importing and exporting. Because all countries depend on international trade as an important element of their economic growth, most publish helpful web-based information to guide importers or exporters doing business with that country. Therefore, it is still always highly recommended to contact destination country border authorities or consult their websites.

These are the reasons why DHL is the best partner for all Customs-related issues:

More than 40 years direct experience in managing customs clearance
More than 1,200,000 formal import customs declarations processed each month
More than 4,350,000 import shipments processed each month
First-hand experience in handling complex customs clearance
Electronic declaration capabilities (EDI)

Learn More about Customs Learn More about Customs

Read Key Country Facts Read Key Country Facts

What You Need to Know about Exporting and Importing

As an entrepreneur and owner of a small or medium-sized business in the Caribbean, you have access to international markets that have the potential to add to your productivity and profitability. Throughout the region, you’ll find diverse public and private sector organizations that provide the information you need to successfully launch your entry into international trade.

Some Caribbean countries have developed extensive online tools and resources for companies that want to expand their business to include foreign commerce. For others at an earlier stage of development, the best resources may be available through non-profit and private sector organizations rather than the government. In either case, the resources that are available online can help you learn how to assess market opportunities, how to structure your export business and how to meet your Customs obligations and other regulatory requirements. You’ll find additional support in local chambers of commerce and other professional and industry associations.

The World Bank’s “Doing Business In” project compares business procedures and economic regulations in 181 countries throughout the world. This report includes chapters about dealing with licenses, starting or closing a business, employing workers, getting credit, protecting investors, paying taxes, enforcing contracts and trading across borders in the Caribbean.
Doing Business: Caribbean States

The following resources, organized by country, offer the information you need to join other business owners like you who are earning money in the global marketplace.

To operate a business in Anguilla, you must apply to the Ministry of Finance for a business license. Review the requirements for obtaining a business license.
Business License Requirements

Here, you'll find an electronic copy of the Business License Application Form.
Business License Application

Links from this page will give you access to a variety of Customs forms, including the Cargo Manifest and Travelling Agents & Pedlars Licence forms.
Customs Forms

Anguilla, which is a British dependency, is an associate member of CARICOM, the Caribbean Community Secretariat, which compiled this information about the island.
CARICOM Profile

This resource, developed by the Customs and Excise Division, covers three categories of import licenses, including those for goods that require:

an import license when imported from any country that is not a member of the World Trade Organization (WTO);
an import license when imported from any country that is not a member of the Organization of Eastern Caribbean States (OECS) or the Caribbean Common Mark;
an import license when imported from any country that is not a member of the Organization of Eastern Caribbean States OECS).

Import License Schedules

Here, the Customs and Excise Division provides links to PDF documents with the texts of Customs laws.
Custom Laws

On this page, you’ll find phone, fax and email contact information for each of the islands’ Customs offices.
Customs Locations

This resource, developed by the U.S. Department of State, provides information regarding Antigua and Barbuda’s geography, population, government and political conditions, economy and history.
Background Note: Antigua and Barbuda

The World Bank’s “Doing Business In” project compares business procedures and economic regulations in 181 countries throughout the world. This page provides introductory information about the market in Antigua and Barbuda. Most World Bank materials are published in English, Spanish, Portuguese, French, Russian, Chinese and Arabic.
Doing Business in Antigua and Barbuda Overview

Compared to other countries, Canada has relatively few controls specific to exports, but to begin to learn about those that exist, start at this helpful web interface.
Export Controls

This World Bank chart summarizes the procedures, schedule requirements and costs associated with setting up a business in Antigua and Barbuda.
Starting a Business in Antigua and Barbuda

The Caribbean Community (CARICOM) Secretariat created this overview of Antigua and Barbuda, one of its member states.
CARICOM Profile

The EVD (Economische Voorlichtings Dienst) is an agency within the Dutch Ministry of Economic Affairs that facilitates and stimulates international activities of companies, governments and institutions. From this page, you can access 35 chapters of general and economic information about the Netherlands Antilles and Aruba.
Economic Profile

English is commonly spoken in Aruba both in daily life and in government and business communications. This English language site provides answers to frequently asked questions about the Aruba Free Zone, including the admission process, the type of business activities allowed, taxes, customs and security.
Aruba Free Zone FAQ

This website provides complete information on all regulations concerning fees, taxes and excise duties for various goods.
Aruba Department of Taxation

Bahamas Customs created this resource, which outlines merchandise entry requirements. The page also includes links to a variety of Customs forms.
Import-Export Entry Requirements

This page provides a brief overview of forms required for exported goods.
Export Forms

This page provides basic information about a variety of taxes collected by Customs. Click on the blue triangle next to each tax on the list to reveal information about that particular tax.
Taxes Collected by Customs

This page of the Customs website provides short descriptions of a variety of Customs forms. Click on the name of any given form to link to a page that houses a link to the actual form in PDF format.
Customs Forms

This resource, developed by the U.S. Department of State, provides information regarding the Bahamas’s geography, population, government and political conditions, economy and history.
Background Note: The Bahamas

The U.S. Department of Commerce prepared this report, which you can download in its entirety or by chapter. While the report includes chapters dedicated to the sale of U.S. products and services in the Bahamas and leading sectors for U.S. export and investment, it also addresses topics of more universal interest, such as:

political and economic environment;
trade regulations and standards;
investment climate;
trade and project financing;
business travel; and
contacts, market research and trade events.

Bahamas: Country Commercial Guide

This World Bank chart summarizes the procedures, schedule requirements and costs associated with setting up a business in the Bahamas.
Starting a Business in the Bahamas

The Caribbean Community (CARICOM) Secretariat created this overview of The Bahamas, one of its member states.
CARICOM Profile

Here, the Barbados Customs & Excise Department provides introductory information about export procedures.
Exports

On this page, the Barbados Customs & Excise Department provides introductory information about import procedures.
Imports

On this page, the Ministry of Trade, Industry and Commerce provides links to PDFs of a variety of forms, including the export license application, the import license application and the approved small business status application.
Online Forms

This resource, developed by the U.S. Department of State, provides information regarding the Barbados’s geography, population, government and political conditions, economy and history.
Background Note: Barbados

The Caribbean Community (CARICOM) Secretariat created this overview of Barbados, one of its member states.
CARICOM Profile

The British Virgin Islands Financial Services Commission maintains this resource, which houses links to a wide range of business documents. It includes some forms that specifically target the needs of foreign businesses, such as Application for Registration—Foreign Company.
Registry of Corporate Affairs

The Caribbean Community (CARICOM) Secretariat created this overview of the British Virgin Islands, an associate member of the organization.
CARICOM Profile

The Cayman Islands is a British overseas territory. This page of the Customs website provides information about a variety of foreign commerce topics, including costs of compliance, duty exemptions and reliefs and prohibitions and restrictions.
Import Law

Merchandise being exported from the Cayman Islands must be documented on Form C2. This page of the Customs website explains the form and export declaration requirements.
Exporter Guidance

The Caribbean Community (CARICOM) Secretariat created this overview of the Cayman Islands, an associate member of the organization.
CARICOM Profile

This page provides information regarding the 2009 Customs Tariff Law and a schedule of Customs duties on imports, by product.
Tariffs

This page describes the Ministry’s mission, vision and organizational structure.
Ministry of Trade, Industry, Consumer and Diaspora Affairs

This 35-page document, prepared by the government of Dominica, covers such topics as import and export procedures, overview of Customs administration, regional trade agreements, trade licenses, prohibitions and restrictions, Customs duties and harmonized commodity descriptions, Customs clearance procedures, documentation preparation and Customs declaration process.
Import-Export Handbook

This resource, developed by the U.S. Department of State, provides information regarding Dominica’s geography, population, government and political conditions, economy and history.
Background Note: Dominica

The World Bank’s “Doing Business In” project compares business procedures and economic regulations in 181 countries throughout the world. This page provides introductory information about the Dominican market. Most World Bank materials are published in English, Spanish, Portuguese, French, Russian, Chinese and Arabic.
Doing Business in Dominica Overview

This World Bank chart summarizes the procedures, schedule requirements and costs associated with setting up a business in Dominica.
Starting a Business in Dominica

The Caribbean Community (CARICOM) Secretariat created this overview of Dominica, one of its member states.
Country Profile

The website of the Dominican Republic’s Secretary of State of Industry and Commerce includes a section dedicated to foreign commerce. This page explains the mission and goals of DICOEX (Dirección de Comercio Exterior), the agency responsible for promoting Dominican companies’ participation in international trade. It also provides a description of the agency’s functions and services.
DICOEX: Office of Foreign Commerce

Here, the Dominican government responds online to questions submitted by business owners. From this page, you can request advice regarding your business or read responses to questions that may help you to devise your own export or import business plan.
Foreign Commerce Advice

RGX (Red Global de Exportacion, or in English, Global Export Network) provides training, assistance and consulting services to businesses that want to explore their potential in international markets. From this page, you’ll find biographical information and contact details for the RGX consultant stationed in the Dominican Republic
RGX in the Dominican Republic

This page provides answers to frequently asked questions about foreign commerce, with a particular emphasis on CAFTA-related trade.
Foreign Commerce FAQs

Here, the Dominican government has aggregated links to nearly 200 resources related to international trade, organized by country or region. Topics covered within these extensive resources range from free trade agreements to market studies to databases of tariffs within a given country or region.
Resource Database

This resource, created by the World Trade Organization, can help you to understand the terminology and language of international trade.
Foreign Commerce Glossary

The World Bank’s “Doing Business In” project compares business procedures and economic regulations in 181 countries throughout the world. This page provides introductory information about the market in the Dominican Republic. Most World Bank materials are published in English, Spanish, Portuguese, French, Russian, Chinese and Arabic. This link is to the Spanish text.
Doing Business in the Dominican Republic Overview

This World Bank chart summarizes the procedures, schedule requirements and costs associated with setting up a business in the Dominican Republic.
Starting a Business in the Dominican Republic

The mission of the Center of Export and Investment in the Dominican Republic is to promote and foment Dominican exports and investments with the goal of making the country’s goods and services more competitive in international markets. From this page, you can navigate to a variety of resources related to export incentives, accords and regulations, market studies, and information about services available to exporters.
Center of Export and Investment in the Dominican Republic

This 12-page PDF document, prepared by the Republic Bank (Grenada) Limited, takes you through the process of starting and developing a business.
Developing Your Business Plan

From this page, Republic Bank (Grenada) Limited provides information about its import-export financing programs and a range of related topics, including:

Documentary Letters of Credit
Bill Discounting
Inventory Financing
Capital Goods Trade Financing
Invoice Financing
Bank Guarantees and Confirmations
Stand-by Letters of Credit
Bonds
Foreign Currency Accounts
Electronic Funds Transfer

Trade Finance

This resource, developed by the U.S. Department of State, provides information regarding Grenada’s geography, population, government and political conditions, economy and history.
Background Note: Grenada

The World Bank’s “Doing Business In” project compares business procedures and economic regulations in 181 countries throughout the world. This page provides introductory information about the market in Grenada. Most World Bank materials are published in English, Spanish, Portuguese, French, Russian, Chinese and Arabic.
Doing Business in Grenada Overview

This World Bank chart summarizes the procedures, schedule requirements and costs associated with setting up a business in Grenada.
Starting a Business in Grenada

The Caribbean Community (CARICOM) Secretariat created this overview of Grenada, one of its member states.
Country Profile

This French government site contains descriptions and regulations for all of France’s overseas territories, including the Caribbean islands of Martinique, Guadeloupe, St. Martin and St. Barthelemy. It provides lists of local government agencies and some local economic development laws and regulations.
Ministry of the Interior for Overseas Departments and Territories

This institution is the Guadeloupe subsidiary of French banking group. Its website, which is French-English bilingual, lists monetary regulations and financial resources for doing business in Guadeloupe.
BNP-Parisbas in Guadeloupe

This website provides links to information about Haitian administrative procedures, legislation and regulations and other economic matters related to foreign commerce.
Ministry of Economy and Finance

This website focuses primarily on the history, mission and structure of Haitian Customs but also provides links to Customs contact information.
Haitian Customs

This French language site details monetary policy and methods of exchange in Haiti and provides lists of banks, monetary regulations and business regulations.
Bank of Haiti

This website provides contact information, including email and website addresses where available, for a broad range of industry-specific Haitian business associations and chambers of commerce.
Haitian Business Associations

The World Bank’s “Doing Business In” project compares business procedures and economic regulations in 181 countries throughout the world. This page provides introductory information about the Haitian market. Most World Bank materials are published in English, Spanish, Portuguese, French, Russian, Chinese and Arabic.
Doing Business in Haiti Overview

Jamaica Trade and Invest created these responses to such frequently asked questions as:

Do I have to register in order to export?
What are the procedures for importing?
What are the procedures for exporting?
What are the various duties on imports?

Import-Export FAQ

Here, Jamaica Trade and Invest provides links to pages related to non-traditional export industries, international trade services and business opportunities.
Trade Promotion and Development

The National Export-Import Bank of Jamaica Limited, known informally as EXIM Bank Jamaica, created this page, which answers frequently asked questions about how businesses can qualify and apply for export and import financing.
Export-Import Financing FAQ

Here, EXIM Bank Jamaica provides introductory information about its program for providing export-import financing to small and medium enterprises. To qualify, companies must have a net worth of less than US$100 million or total sales of less than US$5 million (or both).
SME Growth Initiative

On this page, EXIM Bank Jamaica provides links to basic information about its business loans and trade credit insurance as well as guidance regarding required documentation for loans, collateral, a schedule of fees and a loan calculator.
Export-Import Product Review

Jamaica Customs offers several online resources that provide step-by-step instructions regarding commercial imports, imports from CARICOM Countries and commercial exports. You’ll also find a link on the home page to customs clearance forms. Navigate to these pages from the Importing and Exporting links on the home page.
Jamaica Customs

This resource, developed by the U.S. Department of State, provides information regarding Jamaica’s geography, population, government and political conditions, economy and history.
Background Note: Jamaica

The World Bank’s “Doing Business In” project compares business procedures and economic regulations in 181 countries throughout the world. This page provides introductory information about the Jamaican market. Most World Bank materials are published in English, Spanish, Portuguese, French, Russian, Chinese and Arabic.
Doing Business in Jamaica Overview

The U.S. Department of Commerce prepared this report, which you can download in its entirety or by chapter. While the report includes chapters dedicated to the sale of U.S. products and services in Jamaica and leading sectors for U.S. export and investment, it also addresses topics of more universal interest, such as Jamaica's:

political and economic environment;
trade regulations and standards;
investment climate;
trade and project financing;
business travel; and
contacts, market research and trade events.

Jamaica: Country Commercial Guide

This World Bank chart summarizes the procedures, schedule requirements and costs associated with setting up a business in Jamaica.
Starting a Business in Jamaica

This resource, developed by the U.S. Department of State, provides information regarding Jamaica’s geography, population, government and political conditions, economy, and history.
Background Note: Jamaica

The Caribbean Community (CARICOM) Secretariat created this overview of Jamaica, one of its member states.
Country Profile

This website financial, trade and development resources, economic partnership opportunities, financial and legal regulations, and calls for project bids. It includes practical business information and contact information.
Chamber of Commerce and Industry of Martinique

Credit Agricole is a French banking group with a presence in Martinique and Guyana. This site lists monetary regulations and financial resources for doing business in Martinique. Note that the bank has resources for English speaking customers.
Credit Agricole of Martinique and Guyana

The Montserrat Development Unit, a division of the government of this British crown colony, developed this page, which includes links to brief overviews of company formation, the business environment, foreign investment and trade opportunities, the regulatory environment and banking and finance.
Launching a Business

This page briefly covers tips for exporters, import restrictions, Customs duties, documentation procedures and other topics.
Importing and Exporting to and from Montserrat

The Customs & Excise Department offers several online resources to assist importers and exporters. They include:
Guide to Clearing Air Cargo Through Customs

Guide to Completing the Customs Single Administrative Document for Imports

Guide to Completing the Customs Single Administrative Document for Exports

Guide to Completing Customs Procedures for Exports

The Caribbean Community (CARICOM) Secretariat created this overview of Montserrat, one of its member states.
CARICOM Profile

This interactive resource provides a step by step guide to launching and expanding international trade activities. It describes all the preparatory steps a business must take before entering the global market and reviews requirements with which exporters must comply.
Export Guide

English is commonly spoken in Bonaire, both in daily life and in official government communications. This English-language site, constructed by the Department of Economic Affairs and Labor Affairs of Bonaire, provides information on both economic and labor issues.
Bonaire Economic Profile—English

This English-language resource is linked from the home page of the St. Maarten Chamber of Commerce & Industry. It provides links to business information for St. Maarten, Saba and St. Eustatius. Topics covered include starting a new business and business start-up requirements, business plan development, financing and international delegations and trade missions.
St. Maarten, Saba and St. Eustatius Business Guide

This resource, developed by the U.S. Department of State, provides information regarding St. Kitts-Nevis’s geography, population, government and political conditions, economy and history.
Background Note: St. Kitts-Nevis

The World Bank’s “Doing Business In” project compares business procedures and economic regulations in 181 countries throughout the world. This page provides introductory information about the market in St. Kitts-Nevis. Most World Bank materials are published in English, Spanish, Portuguese, French, Russian, Chinese and Arabic.
Doing Business in St. Kitts-Nevis Overview

This World Bank chart summarizes the procedures, schedule requirements, and costs associated with setting up a business in St. Kitts-Nevis.
Starting a Business in St. Kitts-Nevis

The Caribbean Community (CARICOM) Secretariat created this overview of St. Kitts-Nevis, one of its member states.
CARICOM Profile

The St. Lucia Customs & Excise website does not assign individual URLs to its pages. However, from the Import and Export buttons in the white horizontal navigation bar at the top of the screen, you’ll find links to pages that cover such topics as:

Importer number application form
Exportation of goods
Customs forms
International and regional agreements
Where and how to pay

In addition, you will find an Items Duty Calculation button in the blue “Quick Links” vertical navigation bar on the right side of your screen.
Customs Resources: Export and Import

This resource, developed by the U.S. Department of State, provides information regarding St. Lucia’s geography, population, government and political conditions, economy and history.
Background Note: St. Lucia

The World Bank’s “Doing Business In” project compares business procedures and economic regulations in 181 countries throughout the world. This page provides introductory information about the market in St. Lucia. Most World Bank materials are published in English, Spanish, Portuguese, French, Russian, Chinese and Arabic.
Doing Business in St. Lucia Overview

This World Bank chart summarizes the procedures, schedule requirements and costs associated with setting up a business in St. Lucia.
Starting a Business in St. Lucia

The Caribbean Community (CARICOM) Secretariat created this overview of St. Lucia, one of its member states.
CARICOM Profile

The government of Trinidad and Tobago does not assign unique URLs to pages within the business section of its official website. However, on this page, you’ll find links that will allow you to navigate to information about the following topics:

Business Financing, including the CARICOM Trade Support Programme Loan, export credit insurance, micro enterprise loan facility, micro enterprise and training grants and pre- and post-shipment financing.
Imports & Exports, including general information, action against dumped or subsidized imports, applying for import duty concessions, how to obtain a copy of the Exporting Guide for Small and Medium Enterprises, free trade zones and applying for an export or import license.

Business Topics

This resource, developed by the U.S. Department of State, provides information regarding Trinidad & Tobago’s geography, population, government and political conditions, economy and history.
Background Note: Trinidad & Tobago

The World Bank’s “Doing Business In” project compares business procedures and economic regulations in 181 countries throughout the world. This page provides introductory information about the market in Trinidad & Tobago. Most World Bank materials are published in English, Spanish, Portuguese, French, Russian, Chinese and Arabic.
Doing Business in Trinidad & Tobago Overview

The U.S. Department of Commerce prepared this report, which you can download in its entirety or by chapter. While the report includes chapters dedicated to the sale of U.S. products and services in Trinidad and Tobago and leading sectors for U.S. export and investment, it also addresses topics of more universal interest, such as:

political and economic environment;
trade regulations and standards;
investment climate;
trade and project financing;
business travel; and
contacts, market research and trade events.

Trinidad and Tobago: Country Commercial Guide

This World Bank chart summarizes the procedures, schedule requirements and costs associated with setting up a business in Trinidad & Tobago.
Starting a Business in Trinidad & Tobago

The Caribbean Community (CARICOM) Secretariat created this overview of Trinidad & Tobago, one of its member states.
CARICOM Profile

Fulfilling all Customs requirements and correctly completing all procedures can be especially difficult for small business owners or those who are exporting for the first time. If you find the process too difficult to manage on your own, contract a Customs broker who can guide you through the export process. This will help to ensure that you realise your foreign commerce transactions in the simplest and most correct manner.

DHL recommends that you do not seek a Customs broker on your own. Our personal advisors can analyse your shipping needs with you and put you in touch with a trustworthy broker who knows your industry and can provide the specific experience and services your business needs. With our extensive network of accredited, trustworthy brokers, we are in a position to find the broker best equipped to meet your company’s export needs. It is our pleasure to offer this service to our clients.

For small and medium enterprises, it can be burdensome to sort through import regulations. The good news is that you don’t need the internal resources of a big company to be able to complete these import requirements. A Customs agent can guide you through the entire import process.

DHL recommends that you do not seek a Customs agent on your own. Our personal advisors can analyse your shipping needs with you and put you in touch with a trustworthy Customs broker who knows your industry and can provide the specific experience and services your business needs. With our years of experience with respect to Customs transactions, you can count on us to realise your transactions with your Customs broker. It is our pleasure to offer this service to our clients.

Please note: In some countries, the law requires you to contract a Customs broker to complete your import transactions. In others, the Customs service recommends that you contract a broker.